There’s no such thing as a silly question

Got a question? We might have answered it below. Take a look at our frequently asked questions.

I get most of my online bookings through Airbnb/Expedia/Booking.com. Are they distributors on TXA?

Yes. These are what is termed online travel agents (OTAs) available for you to connect to via TXA.

They take payment and manage the customer. TXA automatically delivers your rates and availability to OTAs and places OTA bookings back into your booking system.

What payment methods are secure and what are not secure? And why does it matter?

In travel, there are still many online booking systems and channel managers using payment methods that are not secure such as sending credit card details to manually process payment using EFTPOS.

The problem is the consumer believes they’re making a secure instant online payment. They are not aware that their credit card details will be stored.

Card details stored on a server, even if only for a short time, can allow hackers to capture numerous credit cards details at once by breaking into one computer.

What is a payment gateway?

A payment gateway is the technology that processes payment securely and puts the funds into your bank account.

What is the transaction fee?

The small fee charged by payment gateways to securely process the customer’s credit card payment automatically and directly into your bank account protecting you against card fraud.

An online payment facility is typically less expensive than EFTPOS because you don’t have to rent a terminal.

What does an online payment facility cost?

Online payment facilities have a merchant transaction fee. The transaction fees apply for any credit card payment, whether EFTPOS or online. Online payment facility is typically less expensive than EFTPOS because you don’t have to rent a terminal.

How does the customer payment model work?

You can receive the money into your bank account at the time the booking is made*.

Any booking fees and/or distributor commissions are automatically settled in the following month.

*Direct to provider distributors

What does using TXA cost?

Pay only 2.8%* for online bookings received from TXA channels.

No booking, no fee; totally risk-free!

*Excludes GST

I like personalised contact with my customers, will I lose this?

The beauty of TXA is that you’re provided with all of your clients’ contact details with the booking and via the instant confirmation email. They are then your client and you can contact them at any point to make special arrangements and personalise their stay.

TXA helps you to have contact with your customers as you do now. And it also gives you the greatest opportunity to convert customers who want to book instantly in the online environment, giving you the best of both worlds.

I am very busy. Will I have time to maintain the system?

Because we connect to your booking system, there’s no separate management of TXA required. TXA automatically updates all online bookings to your Booking System.

TXA is specifically designed to save you time and maximize your marketing. It saves you time in the part of the business where you are most likely spending the most time … managing multiple distribution channels.

How will TXA work in with my current reservation system?

Contact us to check if your booking or reservation system is connected to TXA.

 
Are social media platform like Facebook Distribution channels for TXA bookings?

Yes, you can embed your TXA booking pages into social media such as your Facebook page. Contact TXA customer service and they will explain how to do this.

I already list and sell through several distributors. Will this just be another system to worry about?

TXA enables you to sell through the maximum number of distribution channels without effort. TXA allows you to sell ‘live’ inventory to all channels at the same time. When one channel sells your product, it is automatically unavailable to the other channels without you having to update it. 

What happens if I already use another allocation system to sell rooms or tickets elsewhere?

TXA can easily work alongside it and save you time and effort.

I am a very small operator, just 1 room or holiday house, do I really need to be online?

TXA is here to level the marketing playing field for small to medium tourism businesses. You are exactly the business that TXA was developed to assist.

If you’re not using TXA, you’re limiting your online exposure and are missing out on a wealth of bookings. TXA will grow your business. You want your product sold across as many channels as possible. 

I am not very computer savvy, is the system hard to use?

TXA was designed specifically for SME operators and is incredibly simple to use.

It is easily managed by even the most novice computer users. We also provide very advanced Australian based Helpdesk support, free of charge, to talk you through step-by-step any issues you may ever encounter.

What size of business is TXA designed for?

TXA is designed for all sizes and types of tourism business.

From micro to small to medium to larger hotels, motels, B&B’s, holiday houses and apartments as well as tours, attractions, ticketed festivals and smaller event operators, epicurean and retail.

Which secure payment gateway is used by TXA?

TXA’s preferred integrated gateway is Stripe.

I don't have a website, what should I do?

Your own website will be your most important and potent marketing tool.

Connecting to TXA will drive more bookings to your website because potential customers will find you on one of the numerous sites that TXA delivers but many will then go to your site to book. If you don’t have a website where they can search, book, securely pay and confirm instantly, your potential customer is likely to book elsewhere.

Contact us on 1300 266 582. We can help so you don’t lose your potential customers.

What if I don't have any computer based booking system?

There are two low-cost booking systems built specifically for TXA called TxLoad and Rezobx.

TxLoad can be used for accommodation, tours, attractions and small ticketed events. Rezobx is the recommended entry-level booking system for those that want a full property management/booking system. TxLoad is for those that just require a booking system with less sophisticated features.

What do I do to be part of TXA?

To join TXA all you need to do is use a TXA connected Booking System (a list of TXA Connected booking systems can be found here). If you are using one of these systems, becoming part of TXA is easy, just call 1300 266 582.

If you’re using a booking system that is not TXA Connected, then contact your booking system supplier and ask them to connect to TXA. They simply need to contact TXA on 1300 266 582.

How do I join TXA?

Apply now by going to our website at www.txa.com.au and completing the connection wizard.

What information do I need to sign up to TXA?

Apply now by going to our website at v3leisure.com and filling out the application.

V3 will help you and arrange installation, set up and training, putting a Book Now button on your website, getting an online payment facility and opting you into key distributors. They also have a wealth of material for you about online marketing.

Sales: 1300 266 582
Email: v3sales@v3sales.com
Website: www.v3leisure.com 
Contact us: http://v3leisure.com/contact

How does TXA work?

View the video below to see how TXA works:

What makes TXA different?

The revolutionary concept of TXA is to provide tourism operators with the distribution and management tools fully integrated with the Booking System software to you use in your business.

By bringing all the management elements in the sales process into one, TXA has created a single, flexible and powerful solution for you that give you total control of your availability, online distribution, commissions and prices.

Who and what is V3?

V3 is a technology company that was established back in 2001. V3’s Open Booking Exchange technology platform branded TXA in Australia. 

V3’s focus is helping large and small and micro tourism operators across all tourism segments fully engage in online marketing to get more online bookings. We want to see you have as many sales channels as possible available to you to increase the online profile of your business.

For some background on V3 and TXA, go to TXA.com.au or the V3 website at www.v3leisure.com.

What is ATDW?

The ATDW system is a central distribution and storage facility for tourism industry product and destination information from all Australian States and Territories. This content is compiled in a nationally agreed format and electronically accessible by tourism business owners (operators), wholesalers, retailers and distributors for use in their websites.

I get most of my online bookings through Wotif/Expedia/Booking.com/Agoda. Are they distributors on your system?

Yes. These are what is termed online travel agents (OTAs) available for you to connect to via TXA.

These are typically distributors that take payment and manage the customer. TXA automatically delivers your rates and availability to OTAs and places OTA bookings back into your booking system.

Can I use my Online Payment Facility for offline/on-site bookings also?

Your Online Payment Facility is used for your online transactions. Because taking offline payments is important and EFTPOS machines can be expensive, we’ve developed a better way to do this called VPOS (or Virtual POS)

What payment methods are secure and what are not secure? And why does it matter?

In travel, there are still many online booking systems and channel managers using one of the following payment methods;

  1. A simple email form where the buyer sends the credit card details in an email directly or via a web form to the operator. Who then has to manually process payment using their EFTPOS as if it were an over the phone booking. This is simple to setup but is the most dangerous way to handle an online transaction. But it’s still very common.
  2. A supposedly ‘secure’ email form passes the credit card information to a supposedly ‘secure’ server generally hosted by a channel manager. The operator then needs to manually retrieve the card details from the channel manager. Again, the operator then processes the payment as if it were a phone transaction.

The problem is the consumer believes they’re making a secure online payment. They are not aware that their credit card details will be stored and accessed by anyone.

Card details stored on a server, even if only for a short time, can allow hackers to capture numerous credit cards details at once by breaking into one computer.

In both these methods, the payment doesn’t occur when the buyer enters the credit card detail, but later when the operator handles it. The buyer must wait a period of time before acceptance and confirmation of the payment.

What is a payment gateway?

A payment gateway is the technology that actually processes and passes the payment securely and seamlessly into your bank account.

Payment gateways must be approved and authorised to operate on the basis of very strict security criteria.

What is the transaction fee?

A small fee charged by our gateway to protect you against card fraud and to absolutely securely process the customer’s credit card payment automatically and directly into the operator’s bank account.

Customers credit card details are not captured, stored held or ‘passed on’ the way channel managers work (which is highly risky and potentially illegal). This replaces the cost of email (takes people time) fax and internet transfers with each booking. This cuts down the cost so you only pay for the single transaction.

What does an online payment facility cost?

Online payment facilities have a merchant transaction fee set by each Bank. Card transaction fees apply whether if you accept payment by card whether processed using EFTPOS or online payment facility. Online payment facility is typically less expensive than EFTPOS because you don’t have to rent a terminal.

The cost of establishing an online payment facility varies according to which option you choose. V3 has negotiated preferential deals with most banks based on the number of tourism businesses connected to TXA.

The OMF pricing deals are given on our website – view OMF offers.

Is there an alternative to a bank Online Merchant Facility (OMF)?

Yes, the third party payment gateway we use, IntegraPay, also offers you an IntegraPay Merchant Facility, where they’ll process the funds on your behalf and then direct credit the booking funds less their fees directly to your bank account.

The fees for this are 2.75% of each transaction, there’s no minimum monthly fee which most banks charge. You could compare this to your OMF or your EFTPOS merchant fees and minimum monthly fees and other fees banks charge. You can either use an OMF or the IntegraPay Sub Merchant option.

How does the customer payment model work?

You can receive the money into your bank account at the time the booking is made*.

Any booking fees and/or distributor commissions are automatically settled in the following month.

*Direct to provider distributors

What is the cost?

Pay only 2.8%* booking fee for guaranteed bookings.

No sale, no fee! Therefore it’s totally risk-free.

*Excludes GST

I like personalised contact with my customers, will I lose this?

The beauty of the Exchange is that you’re provided with all of your clients’ contact details via the instant confirmation email. They are your client and you can contact them at any point to make special arrangements and personalise their stay.

It still allows you to have contact with your customers who contact you as they do now, but it also gives you the greatest opportunity to convert those customers who want to book in the online environment, giving you the best of both worlds.

I am on the road a lot of the time and not near my computer, what if I receive a phone booking?

There is an SMS service that can notify you of any online bookings received. Availability is automatically updated.

If you are away from the office when you receive an ‘offline’ phone enquiry, you can use any internet connection, including a smartphone, to check your availability via your My Booking Pages, and close-out the room until you can enter your booking.

I am very busy. Will I have time to maintain the system?

Because we connect to your booking system, there’s almost no separate management of TXA required. The system is linked to the internet and synchronises to a central server which automatically updates all online bookings to your Booking System.

The Exchange is specifically designed to save you time and maximize your marketing. It saves you time in the part of the business where you are most likely spending the most time … managing multiple allocation based distribution channels.

How will TXA work in with my current reservation system?

Contact us to check if your booking or reservation system is integrated to TXA.

If your system is not integrated to TXA then you may need to make a decision as to whether you want to stay with it or not. That is completely up to you.

 
Is Facebook a Distribution channel for TXA bookings?

Yes, you can embed your TXA booking pages into your Facebook page. Contact TXA customer service and they will explain how to do this.

I already allocate rooms to several distributors. Will this just be another system to worry about?

This is the exact problem that TXA has been designed to fix. It enables you to sell your business through the maximum number of distribution channels without having to allocate rooms. The Exchange has multiple distribution channels to sell your product including major distribution channels.

The Exchange allows you (if you choose) to sell your ‘live’ inventory to all channels at the same time, without allocating. When one channel sells your product it is unavailable to the other channels automatically without you having to update it. You only update if you receive an offline (over the phone, fax, email) booking into your booking system.

What happens if I already use another allocation system to sell rooms or tickets elsewhere?

TXA can easily work alongside it and save you time and effort.

I am a very small operator with only 1 room; do I really need to be online?

The Exchange is there to level the marketing playing field for small to medium tourism businesses. You are exactly the business that the Exchange was developed to assist.

If you’re not using the Exchange, you’re limiting your exposure and are missing out on a wealth of bookings by not promoting your business broadly in the online environment. We are providing the technology to grow your business. You want that 1 room sold across as many channels as possible, without limiting your offline opportunities.

I am not very computer savvy, is the system hard to use?

The Exchange was designed specifically for SME operators and is incredibly simple to use.

It is easily managed by even the most novice computer users. We also provide very advanced Helpdesk support, free of charge, to talk you through step-by-step any technical issues you may ever encounter.

What size of business is TXA designed for?

The Exchange fits all sizes of business.

From micro to small to medium to larger hotels, motels, B&B’s, holiday houses and apartments as well as tours, attractions, festivals and smaller event operators.

Which secure payment gateway is used by TXA?

TXA’s integrated gateways are Integrapay and SecurePay/Camtech.

I don't have a website, what should I do?

Your own website will be your most important and potent marketing tool.

Connecting to TXA will drive more bookings to your website because potential customers will find you on one of the numerous sites that TXA delivers but many will then go to your site to book. If you don’t have a website where they can search, book, securely pay and confirm instantly, your potential customer is likely to book elsewhere.

Contact us on 1300 266 582. We can help so you don’t lose your potential customers.

What if I don't have any computer based booking system?

There are two low-cost booking systems built specifically for TXA called frontdesk and iLoader.

Both can be used for accommodation, tours, attractions and small ticketed events. frontdesk is the recommended entry-level system for those that want a full property or tour management system. iLoader is for those that just require a booking system with less sophisticated features.

What do I do (as an operator) to be part of TXA?

To be in TXA all you need to do is use a TXA connected Booking System (a list of TXA Connected booking systems can be found here). If you are using one of these systems, becoming part of TXA is easy, just call 1300 266 582.

Your business will immediately benefit by exposing your products to more consumers and saving you time by automatically updating your rates and availability across all websites you want to sell through whenever a customer makes a booking.

If you’re using a booking system that is not TXA Connected, then contact your booking system supplier and ask them to connect to TXA. They simply need to contact V3 on (08) 9227 3933.

How do I join TXA?

Apply now by going to our website at v3leisure.com and filling out the application.

V3 will help you and arrange installation, set up and training, putting a Book Now button on your website, getting an online payment facility and opting you into key distributors. They also have a wealth of material for you about online marketing.

Sales: 1300 266 582
Email: v3sales@v3sales.com
Website: www.v3leisure.com 
Contact us: http://v3leisure.com/contact

What information do I need to sign up to TXA?

Apply now by going to our website at v3leisure.com and filling out the application.

V3 will help you and arrange installation, set up and training, putting a Book Now button on your website, getting an online payment facility and opting you into key distributors. They also have a wealth of material for you about online marketing.

Sales: 1300 266 582
Email: v3sales@v3sales.com
Website: www.v3leisure.com 
Contact us: http://v3leisure.com/contact

I want to part of TXA, what are my options?

Joining Tourism Exchange Australia

Q. Firstly you need to determine whether you are using a booking system that is connected to TXA?

Answer is YES! If you are using a TXA connected booking system just follow the three easy steps below.

Answer is NO! If you don’t have any system, one that is not TXA connected or you’re not sure, simply contact V3 on 1300 266 582 for assistance.

“If you have a TXA connected booking system”

You will need the following information about your business:

1. Business information; requires basic information about your business like contact person, email address and contact numbers.

2. Activating your website; if you want to use TXA to power bookings on your own website. To place a book button requires either your FTB [file transfer protocol] details for your website or your web developer’s contact details so our tech can liaise with them to get the book now button loaded to your website. You can use TXA or your own system for your own website, it is your choice.

3. Description, Booking Terms and Conditions of Use; this information is required for your TXA booking pages as they appear when customers click through book buttons on listings on the various distributors;

a. Business Details (marketing description) (Up to 2000 characters): A brief description about your property. Below is an example from one of our top bookers. We can work with you on this.
b. Booking Terms (Up to 2000 characters): This will be your standard booking terms that you use and needs to include your cancellation policy and any cancellation fees.
c. Conditions of use (Up to 2000 characters); this includes information like children policy, no parties, no pets allowed, no smoking and any other conditions the hotel has.
d. Tax invoice message: This will go onto all tax invoices that are generated and can be as simple as “Thank you for staying with us! We look forward to your next visit”

  • Step 2: Submit Direct Debit Request and Payment Approval form

Go to the VPay DDR Form

Under ‘Important Information’ you are requested you to print off the Direct Debit form. This form must to be printed off, completed and signed. Once signed, please scan and email back to V3. This is the way fees and Distributor commissions are settled.

Step 3: Select an Online Payment Facility (an Online Merchant Facility or sub-merchant)

Go to OMF details

There are two options;

1. The operator can use or establish their Own Online Merchant Facility

Or,

2. Use IntegraPay’s Sub-Merchant Facility

How does TXA work?

View the video below to see how TXA works:

What makes TXA different?

The revolutionary concept of TXA is to provide tourism operators with the distribution and management tools that are fully integrated with the Property Management System or Booking System software you currently use in your business.

By bringing all the management elements within the sales process into one, TXA has created a single, flexible and powerful solution for you that give you total control of your availability, online distribution, commissions and prices.

Who is V3?

V3 is a technology and marketing company that was established back in 2001. V3’s Open Booking Exchange technology was chosen by global tender to deliver the technology (booking and e-commerce) elements of TXA. V3 has various contracts with the State Tourism bodies to deploy TXA in all States and to assist in the roll out.

V3’s focus is helping large and small and micro tourism Operators across all tourism segments fully engage in online marketing to get more online bookings. We want to see you have as many sales channels as possible available to you to increase the online profile of your business.

For some background on V3 and TXA, go to TXA.com.au or the V3 website at www.v3leisure.com.

What is ATDW?

The ATDW system is a central distribution and storage facility for tourism industry product and destination information from all Australian States and Territories. This content is compiled in a nationally agreed format and electronically accessible by tourism business owners (operators), wholesalers, retailers and distributors for use in their websites.

What is Tourism Exchange Australia (TXA)?

TXA is an alliance between V3 and ATDW supported by all the State and Federal tourism bodies. It brings together live booking and payment capability with your ATDW listing so customers can search, book, pay and confirm instantly. TXA will give you more exposure by making your products both visible and bookable on a multitude of regional websites and VICs, State Tourism website, national and international websites, Visitor Centres and other distributors.

What is the transaction fee?

A small fee charged by our gateway to protect you against card fraud and to absolutely securely process the customer’s credit card payment automatically and directly into the operator’s bank account.

Customers credit card details are not captured, stored held or ‘passed on’ the way channel managers work (which is highly risky and potentially illegal). This replaces the cost of email (takes people time) fax and internet transfers with each booking. This cuts down the cost so you only pay for the single transaction.

What does an online payment facility cost?

Online payment facilities have a merchant transaction fee set by each Bank. Card transaction fees apply whether if you accept payment by card whether processed using EFTPOS or online payment facility. Online payment facility is typically less expensive than EFTPOS because you don’t have to rent a terminal.

The cost of establishing an online payment facility varies according to which option you choose. V3 has negotiated preferential deals with most banks based on the number of tourism businesses connected to TXA.

The OMF pricing deals are given on our website – view OMF offers.

How does the customer payment model work?

You can receive the money into your bank account at the time the booking is made*.

Any booking fees and/or distributor commissions are automatically settled in the following month.

*Direct to provider distributors

What is the cost?

Pay only 2.8%* booking fee for guaranteed bookings.

No sale, no fee! Therefore it’s totally risk-free.

*Excludes GST

I get most of my online bookings through Wotif/Expedia/Booking.com/Agoda. Are they distributors on your system?

Yes. These are what is termed online travel agents (OTAs) available for you to connect to via TXA.

These are typically distributors that take payment and manage the customer. TXA automatically delivers your rates and availability to OTAs and places OTA bookings back into your booking system.

How does the customer payment model work?

You can receive the money into your bank account at the time the booking is made*.

Any booking fees and/or distributor commissions are automatically settled in the following month.

*Direct to provider distributors

I like personalised contact with my customers, will I lose this?

The beauty of the Exchange is that you’re provided with all of your clients’ contact details via the instant confirmation email. They are your client and you can contact them at any point to make special arrangements and personalise their stay.

It still allows you to have contact with your customers who contact you as they do now, but it also gives you the greatest opportunity to convert those customers who want to book in the online environment, giving you the best of both worlds.

I am on the road a lot of the time and not near my computer, what if I receive a phone booking?

There is an SMS service that can notify you of any online bookings received. Availability is automatically updated.

If you are away from the office when you receive an ‘offline’ phone enquiry, you can use any internet connection, including a smartphone, to check your availability via your My Booking Pages, and close-out the room until you can enter your booking.

I am very busy. Will I have time to maintain the system?

Because we connect to your booking system, there’s almost no separate management of TXA required. The system is linked to the internet and synchronises to a central server which automatically updates all online bookings to your Booking System.

The Exchange is specifically designed to save you time and maximize your marketing. It saves you time in the part of the business where you are most likely spending the most time … managing multiple allocation based distribution channels.

I am a very small operator with only 1 room; do I really need to be online?

The Exchange is there to level the marketing playing field for small to medium tourism businesses. You are exactly the business that the Exchange was developed to assist.

If you’re not using the Exchange, you’re limiting your exposure and are missing out on a wealth of bookings by not promoting your business broadly in the online environment. We are providing the technology to grow your business. You want that 1 room sold across as many channels as possible, without limiting your offline opportunities.

I don't have a website, what should I do?

Your own website will be your most important and potent marketing tool.

Connecting to TXA will drive more bookings to your website because potential customers will find you on one of the numerous sites that TXA delivers but many will then go to your site to book. If you don’t have a website where they can search, book, securely pay and confirm instantly, your potential customer is likely to book elsewhere.

Contact us on 1300 266 582. We can help so you don’t lose your potential customers.

What do I do (as an operator) to be part of TXA?

To be in TXA all you need to do is use a TXA connected Booking System (a list of TXA Connected booking systems can be found here). If you are using one of these systems, becoming part of TXA is easy, just call 1300 266 582.

Your business will immediately benefit by exposing your products to more consumers and saving you time by automatically updating your rates and availability across all websites you want to sell through whenever a customer makes a booking.

If you’re using a booking system that is not TXA Connected, then contact your booking system supplier and ask them to connect to TXA. They simply need to contact V3 on (08) 9227 3933.

How do I join TXA?

Apply now by going to our website at v3leisure.com and filling out the application.

V3 will help you and arrange installation, set up and training, putting a Book Now button on your website, getting an online payment facility and opting you into key distributors. They also have a wealth of material for you about online marketing.

Sales: 1300 266 582
Email: v3sales@v3sales.com
Website: www.v3leisure.com 
Contact us: http://v3leisure.com/contact

I want to part of TXA, what are my options?

Joining Tourism Exchange Australia

Q. Firstly you need to determine whether you are using a booking system that is connected to TXA?

Answer is YES! If you are using a TXA connected booking system just follow the three easy steps below.

Answer is NO! If you don’t have any system, one that is not TXA connected or you’re not sure, simply contact V3 on 1300 266 582 for assistance.

“If you have a TXA connected booking system”

You will need the following information about your business:

1. Business information; requires basic information about your business like contact person, email address and contact numbers.

2. Activating your website; if you want to use TXA to power bookings on your own website. To place a book button requires either your FTB [file transfer protocol] details for your website or your web developer’s contact details so our tech can liaise with them to get the book now button loaded to your website. You can use TXA or your own system for your own website, it is your choice.

3. Description, Booking Terms and Conditions of Use; this information is required for your TXA booking pages as they appear when customers click through book buttons on listings on the various distributors;

a. Business Details (marketing description) (Up to 2000 characters): A brief description about your property. Below is an example from one of our top bookers. We can work with you on this.
b. Booking Terms (Up to 2000 characters): This will be your standard booking terms that you use and needs to include your cancellation policy and any cancellation fees.
c. Conditions of use (Up to 2000 characters); this includes information like children policy, no parties, no pets allowed, no smoking and any other conditions the hotel has.
d. Tax invoice message: This will go onto all tax invoices that are generated and can be as simple as “Thank you for staying with us! We look forward to your next visit”

  • Step 2: Submit Direct Debit Request and Payment Approval form

Go to the VPay DDR Form

Under ‘Important Information’ you are requested you to print off the Direct Debit form. This form must to be printed off, completed and signed. Once signed, please scan and email back to V3. This is the way fees and Distributor commissions are settled.

Step 3: Select an Online Payment Facility (an Online Merchant Facility or sub-merchant)

Go to OMF details

There are two options;

1. The operator can use or establish their Own Online Merchant Facility

Or,

2. Use IntegraPay’s Sub-Merchant Facility

How does TXA work?

View the video below to see how TXA works:

I get most of my online bookings through Wotif/Expedia/Booking.com/Agoda. Are they distributors on your system?

Yes. These are what is termed online travel agents (OTAs) available for you to connect to via TXA.

These are typically distributors that take payment and manage the customer. TXA automatically delivers your rates and availability to OTAs and places OTA bookings back into your booking system.

What payment methods are secure and what are not secure? And why does it matter?

In travel, there are still many online booking systems and channel managers using one of the following payment methods;

  1. A simple email form where the buyer sends the credit card details in an email directly or via a web form to the operator. Who then has to manually process payment using their EFTPOS as if it were an over the phone booking. This is simple to setup but is the most dangerous way to handle an online transaction. But it’s still very common.
  2. A supposedly ‘secure’ email form passes the credit card information to a supposedly ‘secure’ server generally hosted by a channel manager. The operator then needs to manually retrieve the card details from the channel manager. Again, the operator then processes the payment as if it were a phone transaction.

The problem is the consumer believes they’re making a secure online payment. They are not aware that their credit card details will be stored and accessed by anyone.

Card details stored on a server, even if only for a short time, can allow hackers to capture numerous credit cards details at once by breaking into one computer.

In both these methods, the payment doesn’t occur when the buyer enters the credit card detail, but later when the operator handles it. The buyer must wait a period of time before acceptance and confirmation of the payment.

What is a payment gateway?

A payment gateway is the technology that actually processes and passes the payment securely and seamlessly into your bank account.

Payment gateways must be approved and authorised to operate on the basis of very strict security criteria.

What is the transaction fee?

A small fee charged by our gateway to protect you against card fraud and to absolutely securely process the customer’s credit card payment automatically and directly into the operator’s bank account.

Customers credit card details are not captured, stored held or ‘passed on’ the way channel managers work (which is highly risky and potentially illegal). This replaces the cost of email (takes people time) fax and internet transfers with each booking. This cuts down the cost so you only pay for the single transaction.

Is there an alternative to a bank Online Merchant Facility (OMF)?

Yes, the third party payment gateway we use, IntegraPay, also offers you an IntegraPay Merchant Facility, where they’ll process the funds on your behalf and then direct credit the booking funds less their fees directly to your bank account.

The fees for this are 2.75% of each transaction, there’s no minimum monthly fee which most banks charge. You could compare this to your OMF or your EFTPOS merchant fees and minimum monthly fees and other fees banks charge. You can either use an OMF or the IntegraPay Sub Merchant option.

I like personalised contact with my customers, will I lose this?

The beauty of the Exchange is that you’re provided with all of your clients’ contact details via the instant confirmation email. They are your client and you can contact them at any point to make special arrangements and personalise their stay.

It still allows you to have contact with your customers who contact you as they do now, but it also gives you the greatest opportunity to convert those customers who want to book in the online environment, giving you the best of both worlds.

How will TXA work in with my current reservation system?

Contact us to check if your booking or reservation system is integrated to TXA.

If your system is not integrated to TXA then you may need to make a decision as to whether you want to stay with it or not. That is completely up to you.

 
I already allocate rooms to several distributors. Will this just be another system to worry about?

This is the exact problem that TXA has been designed to fix. It enables you to sell your business through the maximum number of distribution channels without having to allocate rooms. The Exchange has multiple distribution channels to sell your product including major distribution channels.

The Exchange allows you (if you choose) to sell your ‘live’ inventory to all channels at the same time, without allocating. When one channel sells your product it is unavailable to the other channels automatically without you having to update it. You only update if you receive an offline (over the phone, fax, email) booking into your booking system.

What happens if I already use another allocation system to sell rooms or tickets elsewhere?

TXA can easily work alongside it and save you time and effort.

I am not very computer savvy, is the system hard to use?

The Exchange was designed specifically for SME operators and is incredibly simple to use.

It is easily managed by even the most novice computer users. We also provide very advanced Helpdesk support, free of charge, to talk you through step-by-step any technical issues you may ever encounter.

Which secure payment gateway is used by TXA?

TXA’s integrated gateways are Integrapay and SecurePay/Camtech.

What if I don't have any computer based booking system?

There are two low-cost booking systems built specifically for TXA called frontdesk and iLoader.

Both can be used for accommodation, tours, attractions and small ticketed events. frontdesk is the recommended entry-level system for those that want a full property or tour management system. iLoader is for those that just require a booking system with less sophisticated features.

How does TXA work?

View the video below to see how TXA works: